Customer Health Scorecard

Every customer on one screen: volume, growth, manual-work burden, zero-touch, engagement — and a grade

snapshot

Scorecard

Trailing 30 days (weekdays) vs the prior 30 · HEALTHY growing or stable with normal burden · WATCH declining volume, high override burden (>2× fleet median), or low zero-touch · AT RISK declining and burdened

Methodology. Derived entirely from the other dashboards' published snapshots (their data.js files) — no direct database queries; if a number here disagrees with a source dashboard, the source is the truth and this page is stale. Sources: processed/submitted volume and first-seen dates from the Revenue Report; overrides per package and packages touched from Overrides (cohort attribution), which also supplies the zero-touch rate (no override, no review stop; since Apr 13); average daily active users and actions from Adoption & Engagement. Windows are the trailing 30 calendar days ending at the Revenue snapshot's last day, weekdays only, vs the prior 30. Grades: declining = processed down >10% vs prior; high burden = overrides/package > 2× the fleet median (min 10 packages); low zero-touch = <25% (min 10 packages). NEW = first package within 45 days (new customers get graded once they have volume history). "Other" aggregates customers outside each source's top 14 and is not graded. All source exclusions (internal/test tenants, weekends) apply transitively.